Dish AI
Support
Frequently asked questions
Answers to the most common questions about scanning, accuracy, Premium, and your data — and if you don't find yours, contact us.
How accurate is the AI recipe analysis?
The AI works from what it can see, so quantities and nutrition values are estimates. A clear, well‑lit photo helps, and so does a photo of the menu when you have one. Always use your own judgment about food safety and allergens.
What is the difference between the scan modes?
Dish uses one photo of your plate. Dish & Menu adds a second photo of the menu or description, giving the AI extra context (like the dish's name and listed ingredients). Menu reads a whole menu so you can pick any dish and get its recipe; reading the menu is free and the recipe uses 1 scan. We recommend Dish & Menu whenever a menu is available.
What should I do if a recipe doesn't look quite right?
Try rescanning with a clearer photo, or add the menu photo for more context. The more detail the AI can see, the better the result.
How many free scans do I get?
Your first scan is free, and every feature is open until you have used it. After that, a Premium or Premium Plus subscription gives you 50 scans per month, and you can also buy scan packs that never expire.
What does Premium include?
Premium includes 50 scans per month, your Cookbook with scan history and favorites, shopping lists grouped by aisle, guided cooking mode with timers, and adjustable servings with metric and imperial units. It costs $4.99 per month or $29.99 per year.
What is Premium Plus?
Premium Plus includes everything in Premium and adds calories, protein, carbs and fat for every recipe. It costs $6.99 per month or $41.99 per year. Nutrition values are estimates. If you already have Premium, you can upgrade from the Me tab in the app.
Can I buy more scans without a subscription?
Yes. Scan packs are one‑time purchases: 5 scans for $0.99, 10 for $1.79 or 25 for $3.49. They never expire and are added to your total. Prices are in USD and may vary by country.
Which languages does Dish AI support?
The app and its recipes are available in 19 languages: English, Romanian, Spanish, French, German, Italian, Portuguese, Dutch, Polish, Russian, Turkish, Indonesian, Vietnamese, Arabic, Hindi, Bengali, Chinese, Japanese and Korean. You can change the language at any time in the Me tab.
Do I need an account?
You can scan as a guest. To buy a subscription or a scan pack you create an account first (with email, Apple or Google), so your purchases and recipes stay with you if you change phones or reinstall the app.
Can I cancel my subscription anytime?
Yes. You can cancel anytime through your App Store or Google Play subscription settings. You keep your plan until the end of the period you have already paid for.
Is my data kept private and secure?
Yes. Your recipes and photos are stored securely, with access limited to your own account. We never sell your personal data. To write your recipe, your photo, with your language and any diet or allergy preferences (never your name or email), is sent to our AI provider. See our Privacy Policy for the full details.
How do I delete my account and data?
Open the Me tab, scroll down and choose Delete account and data (if you use the app as a guest, it says Delete my data), then confirm. This permanently removes your account and recipes and cannot be undone. The Privacy Policy explains the few anonymous records we keep to stop the free scan from being claimed again and again.