Support
Frequently asked questions
Answers to the most common questions about scanning, accuracy, Premium, and your data — and if you don't find yours, contact us.
How accurate is the AI recipe analysis?
The AI delivers precise, detailed results based on advanced visual analysis. Adding a second photo of the menu or description gives it extra context for even better accuracy.
What's the difference between Dish Only and Dish & Menu scanning?
Dish Only analyzes a single photo of your plate. Dish & Menu adds a second photo of the menu or description, giving the AI extra context (like the dish's name and listed ingredients) for an even more accurate result. We recommend Dish & Menu whenever a menu is available.
What should I do if a recipe doesn't look quite right?
Try rescanning with a clearer photo, or add the menu photo for more context. The more detail the AI can see, the better the result.
How many free scans do I get?
You get 3 free scans with full access to every feature. After that, a Premium subscription unlocks up to 50 scans per month.
What does Premium include?
Premium unlocks up to 50 scans per month, exact ingredient quantities, step‑by‑step guided cooking mode, scan history & favorites, auto‑generated shopping lists, and adjustable servings. Plans start at $2.50/month billed annually ($29.99/year), or $4.99 billed monthly.
Can I cancel my Premium subscription anytime?
Yes. You can cancel anytime through your App Store or Google Play subscription settings — you'll keep Premium access until the end of your current billing period.
Is my data kept private and secure?
Yes. Your scans and photos are stored securely, with access limited to your own account. We never sell your personal data, and only share it with the trusted providers needed to run the app. See our Privacy Policy for the full details.
How do I delete my account and data?
Open Profile, scroll down to the Session section, and choose Delete Account, then confirm with your password. This permanently removes your account and all associated data, and cannot be undone.